Heard on Twitter today that David Foster Wallace died. I confess that I have never heard of him before, so I went to Wikipedia article first, and then to Toronto Public Library page to order some of his books. I selected a book and pressed the “Place on hold” button, but instead of seeing the usual page, I got a “User blocked” message. WTF, thought I. Went to my account and saw that I have been charged over $40 for a “damaged” book “(“Blue Ocean Strategy”). I know what they mean – I had accidentally spilled some water on the book on question, and the cover got slightly warped. However, the book is still perfectly readable, the spine intact, all pages present, no markings etc. It is unjust as hell to charge me the entire price of the book. I will probably end up paying the damned money and let them choke on it, but only if they give me the book back. It’s only fair, isn’t it?
UPDATE: They charged me $41.95 for a used book, and you can buy a brand new one at Amazon.ca for CDN$21.39. This is a bold-faced robbery, that’s what it is.
UPDATE UPDATE. Found the relevant library rules. Now THIS is a bold-faced robbery.
|What the rule says||What it means in plain human language|
|Replacement in kind – or substitution – for lost or damaged materials is not accepted.||We will not allow you to replace the book with an identical one you buy elsewhere.|
|In the event that items are damaged, the Toronto Public Library reserves the right to determine the amount of repair or replacement charges.||We will charge you as much as we want, twice as much as the book costs if we want to, even if the real damage is negligible|
|The Toronto Public Library reserves the right to retain library materials even in cases where full replacement cost has been paid.||We can