Il meglio e il nemico del bene

The new Facebook is awful. I cannot find anything, and the links I need, search for and stumble upon by pure miracle just don’t work.
Why do some people have an itch to “improve” something that works just fine?

Something’s seriously wrong with the design if…

Something’s seriously wrong with the design if…

… a bona fide user needs 4 attempts to enter the “captcha”…
… you have to fish all the messages from your business partners out of the junk mail folder…
… an online store session times out right after you entered your credit card data.

All of this really happened to me over the last 24 hours.
Do you have examples of paranoidal technology running amok? I would be interested to hear about it.

If it’s ugly, it’s probably not well done

One of the basic principles of engineering and design is: if it’s ugly, it’s probably no good from the engineering point of view either.
The new AGO building      already sprung a leak. QED.

The new AGO is a usability nightmare

I visited the new AGO today. And yesterday I started reading “Why we buy“, a wonderful book by Paco Underhill. One would think there is no connection between the book on shopper’s psychology and an art gallery visit. However, today when I approached the gallery and then roamed its vast rooms, I thought about the book more and more. Why?