Tag Archives: bad design

Travelling rant

Schiphol airport in Amsterdam is one of the most badly designed I’ve ever seen. The security check is located right before each boarding gate. As a result, all the passengers for the flight arrive there at once and have to stand in a very long queue zigzagging between metal rails. Presumably, in the intervals between flights the security gate stands unused. This is instead of having a unified security check for all flights at the entrance of a big area, like in all the other airports, so the queues are small or none at all and the equipment utilization is uniform.

I had to stand in this security check queue for almost an hour, breathing into the neck of the person in front of me and feeling the coughs of the person behind, directed right at my head. Now I am down with a severe cold. It might be that the cold Amsterdam wind from the canals is to blame, but I suspect the person in the airport. Curse you, the Schiphol architect.

Bonus: a picture of morning rush hour in Leiden.

Crappy policy of LinkedIn

Today I wanted to invite someone to contact on LinkedIn and got the requirement to enter their e-mail address, followed by this warning:

“Your account has been restricted because a significant number of LinkedIn users whom you have invited to your network have indicated that they don’t know you. Use of LinkedIn is subject to the terms of our User Agreement, which you have violated. An example of the violation includes breach of Section 11, LinkedIn User DOs & DON’Ts.”

It says further that I can remove this restriction by acknowledging the policy, but if they “find me in violation” again, they may suspend my account altogether. I counted the “Don’t know” responses to my invitations and found there are exactly 10 of them. What the hell? I have had a LinkedIn account for, probably, 5 years or more, and I have over 500 contacts. In all these years, during my interactions with all these numbers of people just 10 of them said they did not know me. I would say I am a paragon of prudency and trustworthiness.

By the way, it is not true that these people did not know me: I always use only the business cards people give me (their own business cards, that is), and only after talking to them at a conference or something like that. In all these cases where the people said they did not know me, what they really meant was that they did not know me well enough and preferred not to connect. LinkedIn, however, does not distinguish between this case and the case when a complete stranger approaches you after telling LinkedIn he’s your friend. As God is my witness, I receive a lot of this crap, especially from recruiters, and this definitely must be stopped. I understand the need for such policy and I am all for it. But there is an obvious difference between approaching a complete stranger under false pretenses and trying to connect to someone you met at a conference and exchanged business cards with.

Also, I entered those e-mails when I sent out the invitations (since I had the business cards), so I don’t really see how the requirement to enter emails would prevent me from sending those invitations in the first place. Therefore, the policy is not only insulting but useless.

And the moral of that is… LinkedIn’s usability, that was always great, started, sadly, to leave much to be desired. I am not going to “remove the restriction” because the way they phrase it, it is an insulting lie. Agreeing to what they say basically equals admitting that I was trying to deceive people to get in contact with them, and agreeing to LinkedIn removing my account altogether on the slightest pretext. For example, if somebody else says “don’t know her” instead of “don’t know her well enough” (and the latter option just is not there when you accept or reject an invitation).

Il meglio e il nemico del bene

The new Facebook is awful. I cannot find anything, and the links I need, search for and stumble upon by pure miracle just don’t work.
Why do some people have an itch to “improve” something that works just fine?

Something’s seriously wrong with the design if…

Something’s seriously wrong with the design if…

… a bona fide user needs 4 attempts to enter the “captcha”…
… you have to fish all the messages from your business partners out of the junk mail folder…
… an online store session times out right after you entered your credit card data.

All of this really happened to me over the last 24 hours.
Do you have examples of paranoidal technology running amok? I would be interested to hear about it.

If it’s ugly, it’s probably not well done

One of the basic principles of engineering and design is: if it’s ugly, it’s probably no good from the engineering point of view either.
The new AGO building      already sprung a leak. QED.

The new AGO is a usability nightmare

I visited the new AGO today. And yesterday I started reading “Why we buy“, a wonderful book by Paco Underhill. One would think there is no connection between the book on shopper’s psychology and an art gallery visit. However, today when I approached the gallery and then roamed its vast rooms, I thought about the book more and more. Why?

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